Unlock the power of your customer’s voice with Generative AI

Discover hidden trends, emerging themes, and root causes of customer needs and priorities in real time by mining 100% of your customer interactions with next-level AI. Take your customer experience to the next level today!

Actionable insights across the organization with iCSAT

Purpose built Generative AI, that mines 100% of conversations and gives an automatic iCSAT score for each one of those. It truly understands human language and sentiment to identify key customer concerns from every interaction.

Identify unknown customer concerns in real time

Unlike surveys and focus groups, VoC insights gets to the root causes of customer issues instantly with no manual effort, friction, or outlier bias.

Out of the box reports that drive CX and business transformation

Rich, prebuilt persona specific dashboards that bring the power of customer insights and slice the data with relevant business metrics like CLV, products purchased, etc. for every team.

The Future Of Customer Experience Management

Automatic and Actionable iCSAT for 100% conversations

Get to the root of customer dissatisfaction and uncover the true sentiment, resolution, and effort of a CSAT score to take closed loop action.

Get To The Bottom Of Every Issue Before It Escalates

VoC Insights identifies the root cause of issues by generating specific actionable customer concerns, multi emotion sentiment analysis, and multi-level topic categorization for every interaction.

Customer Insights from Every Conversation and Survey

Level AI’s VoC Insights AI brings together insights from all of your surveys and 100% of your customer interactions. Get dedicated dashboards with unique topic structures and intent analysis for every survey.

Journeys

Automatically unify all related interactions into a single, cohesive Journey—giving you a complete view of the customer experience from first contact to final resolution, along with key insights like CSAT, CES, Resolution status, Sentiment, Concern Themes, and more.

Save Costs And Countless Thankless Hours In Gathering Feedback

Say goodbye to time-consuming surveys and biased data. VoC automates customer feedback collection and analysis, so you can focus on delivering amazing customer experiences.