Overview: SmileBack is a customer feedback system designed exclusively for Managed Service Providers (MSPs). It focuses on customer satisfaction through easy-to-use feedback tools that help you retain customers, improve services, and generate referrals. SmileBack integrates seamlessly with service desks and provides real-time insights, empowering MSPs to optimize operations and build client loyalty.

Key Features: - Instant Feedback – Receive actionable customer insights with one-click CSAT and NPS surveys. - Survey Customization – Create branded, scheduled surveys to gauge customer loyalty. - Automated Workflows – Enhance efficiency by automating responses and team actions based on feedback. - Real-Time Dashboards – Track performance metrics and customer sentiment with live data. - Integrated Reporting – Use templated reports for client reviews and data-driven decisions. - Broad Integrations – Sync with platforms like Microsoft Teams, Dropbox, Power BI, and more for streamlined operations.

By leveraging SmileBack’s proven customer satisfaction expertise, MSPs can improve retention, increase profitability, and boost their business’s reputation through positive customer feedback.