Achieve insight to action for order fulfillment and goods in transit Connecting physical movement with information flow improves situational awareness beyond milestone reporting, enabling exception detection, revealing actionable insights, and breaking down company silos. The SAP Business Network Global Track and Trace solution empowers your business with the real-time visibility insights into inbound and outbound shipments needed to drive performance and customer satisfaction. - Cloud deployment - Enriched sales and purchase order tracking from real-time shipment insights - Predictive monitoring of milestones and arrival across multimodal transportation - Exception alerts for delays and impacts to customers or production

Key benefits Reduce costs Predict and overcome internal and external influences, enabling more-reliable delivery dates and reducing the need for excess inventory and rush transportation. Mitigate risk Increase situational awareness beyond milestone reporting with geolocation tracking and rule-based predictive alerts to reduce risk and revenue loss. Elevate your customer experience Improve customer satisfaction and sustainability throughout your supply chain by balancing cost control with improved customer experiences.

Key features Shipment and fulfillment monitoring - Track shipments visually through global geolocation-enriched real-time insights and predictive arrival times - Trace shipments from end-to-end through production and fulfillment processes - Understand and communicate the impact of delays on customers and critical business processes Impact detection and notification - Leverage extensible standard tracking and model custom processes, events, and properties with business rules - Detect deviations and delays triggering automated alerts, e-mail notifications, and rule-based actions - Share progress and predictive insights, such as estimated time of arrival, with internal and external customers Global network integration - Extend your reach to a global network of multimodal carriers, third-party logistics, and location data providers - Connect with mode-specific and regional visibility data providers - Capture and analyze environmental and sustainability data throughout shipment Intelligent insights - Enhance SAP Business Network Global Track and Trace with SAP Business Network, intelligent insights add-on to monitor inbound and outbound orders, quantity deviations, and key milestone exceptions at a glance - Leverage the SAP Business Network, intelligent insights add-on for flexible, predictive analytics and exception detection across shipments, carriers, geographies, and business processes