ServiceNow Retail Operations is a comprehensive SaaS solution designed to transform in-store operations for both owned and franchised retail stores. It equips retail store managers and associates with AI-powered tools to solve problems efficiently, remove silos between teams, and gain visibility into day-to-day operations. The platform streamlines tasks, automates essential processes, and provides AI-powered self-service capabilities to solve problems quickly, all running on the Now Platform.

Key Features

Virtual Agent AI-powered chatbot for quick issue resolution

• Understands simple, human language
• Provides resolutions to common customer issues in seconds

Retail Data Model Unified framework for retail site management

• Models both corporate-owned and franchised retail sites
• Provides visibility into every aspect of store operations

Business Location 360 Comprehensive store information dashboard

• Offers at-a-glance details for each retail site
• Includes information on open cases and installed products

Benefits

Improved Operational Efficiency Streamline store tasks and boost productivity

• Guided task management and tracking
• Integrated workflows and work orders for easy resolution

Enhanced Customer Experience Empower frontline staff to deliver exceptional service

• Self-service portal with knowledge integration
• Omnichannel support across various communication channels

Data-Driven Decision Making Real-time visibility into store performance

• Comprehensive KPIs and metrics for trend analysis
• AI-powered predictive intelligence for informed decision-making