Real-Time AI Assistance for Your Support Team

Accelerate agent onboarding, improve employee retention, reduce Average Handling Time (AHT), and improve CSAT scores by providing every agent with their very own personal AI assistant.

Help agents in real-time with AI-driven Agent Assist

Transform your contact center with AI-powered assistance that turns every agent into a top performer. Agent Assist provides real-time guidance, AI-powered summaries, and instant access to critical information, leading to faster resolutions, efficient operations, and, ultimately, happier customers.

Key Features

Proactively support Agents with Manager Assist

Let managers see what's happening on their agents' calls in real-time. This will enable them to jump in when required, coach agents through tough calls, resolve complex issues, and ensure a positive customer experience.

AgentGPT: Your Entire KB at Your Fingertips

Let AI help your agents by extracting the most relevant information from across your entire knowledge base for each conversation—all with a single click.

Faster Answers, Fewer Escalations

Say goodbye to waiting on managers or escalation teams. Instantly get answers with the Knowledge Bot - just imagine ChatGPT, but it knows your entire knowledge base. Ask and receive responses in seconds.

Automated Note-Taking with Auto Summary

Level AI's industry-first generative AI delivers instant post-call summaries that save your agents valuable time—no more manual note-taking or tedious wrap-up tasks. Focus on what matters most: delivering exceptional customer experiences.

Self-Serve Coaching with Real-Time Sentiment

Help agents improve by learning from key moments in past conversations where customers felt happy, frustrated, or confused. It's like having a super-powered rewind button to see how they could have done better to make customers even happier next time.