Vtiger Privacy Guard is an extension for Vtiger CRM designed to help organizations manage customer consent and privacy preferences in accordance with data protection regulations. It introduces a Consents module, allowing businesses to request, record, and track customer consent for storing and processing personal data. The extension supports configuration of consent types, deduplication of contacts, and custom consent requests for specific purposes. It also provides mechanisms to handle data erasure and processing restrictions when requested by contacts. The Privacy Guard extension is particularly useful for organizations operating in regions with strict privacy laws, such as the EU’s GDPR, but can be used by any business seeking to enhance transparency and control over customer data.

Key Features

Consents Module Centralized management of customer consent records.

• Track if consent to store and use data has been granted
• Record when and from where consent was obtained

Consent Request Automation Send consent requests to contacts based on configurable conditions.

• Target specific groups (e.g., by country or other criteria)

Custom Consent Types Define and manage multiple types of consent for different data uses.

• Add custom consent purposes and configure default selections

Deduplication of Contacts Prevent and manage duplicate contact records for accurate consent tracking.

• Lock and mark duplicates, prevent new duplicates from being created

Data Erasure and Processing Controls Support for data erasure and processing restriction requests.

• Automate record locking and data removal when requested by contacts

Benefits

Regulatory Compliance Facilitates compliance with privacy regulations such as GDPR.

• Ensures proper consent management and documentation

Customer Trust and Transparency Enhances transparency in data handling and builds customer trust.

• Provides clear records of consent and privacy preferences

Operational Efficiency Automates consent collection and management processes.

• Reduces manual tracking and administrative overhead

Risk Reduction Minimizes risk of non-compliance and associated penalties.

• Systematically manages consent and data processing restrictions