Explore Intelligent Advisor

Remove the manual creation, configuration, and deployment of rules so agents can focus on providing customers with consistent customer service. Automating decision-making for agents means they spend less time combing through data and more time creating personalized service experiences with customers.

Self-service advice capabilities

Let customers efficiently help themselves resolve both simple and complex issues. Personalized assistance Provide personalized advice tailored to each person using intelligent online interviews. Conversational support Enrich conversational experiences through chats and chatbots. Efficient records management Embed an Intelligent Advisor interview within the body of a knowledge article to provide dynamic and personalized scenarios for customers and service agents.

Advice and rule authoring

Give business users the power to configure advice, either through a web browser or a desktop development tool. Natural language support Equip business users to establish and manage rules—without the need to engage a programmer. Intuitive designer Design intuitive and exceptional customer experiences (CX). Browser-based rule authoring Easily create and deploy decision-making services in a web browser, eliminating the need to install and manage a desktop development tool. Centralize the custom application logic and easily share decision-making rules with stakeholders. Collaboration Collaborate across your entire business, allowing multiple authors to write rules for interviews and decision service projects.

Customer service agent guidance and advice

Support your contact center agents in providing consistent and personalized advice and decisions across all channels, in any language. Quick decision-making Empower agents to quickly make decisions and decrease the need for escalation. Easily resolve calls Give service agents the means to easily handle all customer calls—from simple to complex.

Advice analytics and insights

Understand and improve customer experience through channel interviews and decision analytics. What-if analysis Leverage what-if analysis to assess the impact of changes in legislation, policies, or regulations on your customers. Gain better customer insights Understand which rules drive better customer experiences.

Automated decision services

Easily integrate automated, intelligent decision-making into your existing systems, processes, and workflows. Connect to any app Seamlessly connect with your existing applications to perform high-volume calculations and scale decision-making. Automated decisions Automate decisions and complex calculations with service workflows and batch processes.

Transparent decision compliance

Ensure company compliance by transparently recording and explaining the advice given and decisions made. Detailed decision reporting Discover insights into your customers’ journeys and determine compliance with your business standards using accurate and reliable analytics and reports. Record and explain decisions Provide detailed explanations for automated decisions.