Overview

Majesco's Digital Customer360 for P&C is a next-generation digital platform designed to revolutionize customer engagement in the property and casualty insurance sector. Unlike traditional transactional portals, it offers a holistic and enriched customer experience, fostering deeper connections and enhancing satisfaction. By integrating seamlessly with core insurance systems, it ensures that customers have access to comprehensive information and services at their fingertips. This platform not only streamlines interactions but also empowers insurers to meet the evolving expectations of today's digital-savvy clientele.

Features and Capabilities

• Unified Customer Portal: Provides a single access point for policyholders to manage policies, view billing information, and track claims, ensuring a seamless user experience.
• Personalized Dashboard: Offers tailored content and recommendations based on individual customer profiles and behaviors, enhancing engagement and satisfaction.
• Real-Time Notifications: Keeps customers informed with instant updates on policy changes, billing reminders, and claim statuses, improving transparency and trust.
• Self-Service Capabilities: Empowers users to perform tasks such as policy renewals, document uploads, and information updates without the need for agent assistance, increasing convenience and efficiency.
• Advanced Analytics Integration: Utilizes data analytics to provide insights into customer behaviors and preferences, enabling insurers to tailor services and offerings effectively.
• Responsive Design: Ensures optimal functionality across various devices, including desktops, tablets, and smartphones, providing flexibility and accessibility for users.
• Secure Communication Channels: Facilitates safe and encrypted messaging between customers and insurers, ensuring confidentiality and data protection.
• Third-Party Integrations: Allows integration with external services and platforms to enhance functionality, such as payment gateways and document management systems.
• Customizable Interface: Offers insurers the ability to tailor the portal's appearance and features to align with their brand and meet specific customer needs.
• Scalable Architecture: Designed to accommodate growing user bases and expanding functionalities, ensuring long-term viability and performance.