Overview

CUSTOMERNEXT redefines customer experience by offering an unparalleled Total Experience that surpasses expectations. It distinguishes itself as a top choice through reusable template repositories for faster journey creation, easy and reliable integrations, and STP-enabled service processes for seamless self-service. The platform leverages AI-driven insights and analytics to provide deep insights into customer behavior, enabling personalized win-back strategies. Its omnichannel capabilities ensure 24x7 accessibility with hyper-personalized offers and advanced targeting. With zero-code designers, CUSTOMERNEXT allows for a faster and simplified journey builder, improving time to market. It also provides high observability with continuous visibility on key KPIs, API, and end-to-end journey health, and is ultra-scalable to meet growing demands without compromising performance. The Control Surface feature offers real-time journey performance insights, including API health checks, Kafka dashboard, channel performance, and engagement monitoring.

Features

• Reusable Template Repository: Facilitates easy and faster creation of new customer journeys.
• Easy and Reliable Integrations: Offers ready-to-use integration patterns for quicker implementation.
• STP Enabled Service Processes: Provides seamless self-services for faster fulfillment.
• AI-Driven Insights & Analytics: Delivers deep insights into customer behavior for personalized win-back strategies.
• Omnichannel Accessibility: Ensures 24x7 omnichannel accessibility with hyper-personalized offers and advanced targeting.
• Zero Code Designers: Offers a faster & simplified journey builder for improved time to market.
• High Observability: Provides continuous visibility on key KPIs, API, and end-to-end journey health.
• Ultra Scalable: Scales effortlessly with growing demands without compromising performance.
• Control Surface: Offers real-time journey performance with API-health check, Kafka dashboard, channel performance, engagement monitoring.
• 150+ Ready Ecosystem Connectors

Benefits

• 40% Cost Reduction: Through lower manpower costs, zero reworks, and smart automation.
• 70% Increased Satisfaction: Achieved through zero errors, instant responses, and personalized experiences.
• 3X Digital Channel Revenue: Driven by faster fulfillment, personalized offers, and higher conversion rates.