Mine customer call data to gain 100x more valuable insights into your business

Our leading AI engine automatically extracts a wide range of analytics from your unstructured omnichannel customer data; from call center data and QA reports to valuable business insights like customer and product analytics.

The Need For Unified Contact Center Analytics

Modern contact centers deal with data from dozens of platforms making it impossible to derive meaningful analytics across the business. Level AI provides a unified OOTB experience for all of your data and an innovative chart builder that makes building reports a breeze.

Key Features

Omnichannel CX Insights

See exactly what’s happening across voice calls, email, and chat conversations – from agent performance to QA scores of individual agents or teams

Uncover Critical Insights With Custom Reports

Generate custom reports, track your most important metrics, apply filters, group data, and much more with Level AI’s Chart Builder

Conversational Intelligence Dashboards

Harness the power of Conversational Intelligence Dashboards to gain qualitative insights about your contact centers. No complicated setup, just key insights that reveal the "why" behind every interaction. Quickly identify dissatisfaction drivers, pinpoint high-effort customer journeys, and uncover the root causes of frustration and escalations.

Keep Your Stakeholders On The Same Page

Level AI's VoC (Voice of Customer) can automatically deliver custom reports to contact center leaders, as well as other business teams, such as product and compliance

Integrate With Your Favorite Data Analytics Tools

Combine your contact center data with your favorite analytics and business intelligence tools. The Level AI API allows you to seamlessly push large amounts of data to and from the platform.