Expand skills and bandwidth to land and manage more/bigger clients. Every day IT support you provide to clients is the same work that keeps your team away from bigger projects or critical client issues. You can’t stop providing that support, but you can pass it off to our NOC services. Our techs take the routine network monitoring, support, and patching off your teams’ shoulders. Get back to focusing on your business and using your techs on projects where they can shine.
Vendor
ConnectWise
Company Website
Overview ConnectWise NOC Services enhances your IT capabilities by outsourcing routine tasks like network monitoring, support, and patch management. Available 24/7/365, our expert technicians ensure swift issue resolution, allowing your team to focus on high-priority projects. With our managed backup and disaster recovery solutions, you can confidently protect your clients' data. Close the IT skills gap and scale your business effortlessly with a fully trained NOC team that grows alongside your needs, delivering exceptional service and peace of mind.
Key Capabilities - 24/7/365 Technical Support: IT issues can arise at any hour. Our NOC provides round-the-clock support, ensuring that your clients receive immediate assistance and peace of mind, day or night. - Network and Device Monitoring: Offload routine network monitoring to our skilled techs. We handle complex IT issues, allowing your team to concentrate on value-added projects and strategic planning. - Patch Testing and Deployment: Patching is essential but tedious. Let our NOC manage patch testing and deployment, ensuring only the most effective updates are applied while eliminating unnecessary disruptions. - BDR Management: Our NOC also oversees Backup and Disaster Recovery (BDR) operations, ensuring your clients’ data is managed efficiently and recoverable when needed most.
Why Choose ConnectWise NOC Services? - Close the Skills Gap: Address the ongoing IT skills shortage by leveraging our skilled technicians. From basic troubleshooting to complex challenges, our NOC is equipped to fill in the gaps in your service offerings. - Reduce Routine Support Tasks: By offloading routine support tasks to the NOC, your in-house team can focus on high-priority issues. Our services can handle up to 90% of routine tickets, freeing your team for more impactful work. - Easily Scale Your Business: Establishing an in-house NOC can be costly and impractical for many MSPs. With ConnectWise NOC Services, you gain access to a fully staffed and trained team, ready to adapt and grow alongside your business.