Achieve peak performance with personalized agent coaching

Empower agents to deliver exceptional customer experiences with effective coaching, evidence-based feedback, transparent progress tracking, open communication, and victory celebrations.

Map Out Your Agents’ Learning Journey

Level AI’s Agent Coaching provides a holistic agent learning experience made simple, trackable, and efficient with advanced AI technology. The platform intelligently identifies the teams, agents, and conversations that need attention while adhering to your exact scoring rubrics. Save time and resources on manual selection and reviews and hone in on the critical issues to accelerate agent learning through data and evidenced-based action plans, build trust with transparent progress tracking, and ensure consistent service quality across the team.

Key Features

Manage Coaching Sessions For The Entire Team

Access all agent coaching information from one interface. This includes built-in coaching templates, overviews of previous coaching sessions, the number of sessions conducted, and upcoming coaching sessions for each agent on the team.

Discover Conversations That Matter

Level AI makes it easy for quality assurance coaches to find relevant conversations and share examples and best practices via the Conversation Library. Coaches can filter conversations based on agent performance in any area specified in the scorecard as well as any other filter, such as conversation topics, channel, and much more.

Create Actionable Goals To Help Agents Succeed

Quality assurance leaders can help agents achieve peak performance by adding small, actionable goals during each coaching session based on QA evaluations. When agents achieve these milestones, coaches can record them under victories, encouraging agents along their learning and development paths.

Share Agent Feedback In A Click

Managers can help agents achieve peak performance by adding small, actionable goals during each coaching session based on QA evaluations.