Overview

The AMCS Digital Engagement platform is a secure system for electronic information exchange, including solutions for partner / subcontractor engagement, e-billing, and customer self-service. Our integrated platform solution transforms how you work with outside parties, replacing phone calls, email, or paper communication to increase efficiency and boost customer convenience. Enabling waste and recycling operators to:

• Deliver on-demand services
• Cut call center traffic
• Reduce subcontracting costs
• Support real-time confirmations
• Simplify invoice processing By digitizing processes for partner engagement and customer self-service, AMCS helps you adapt to a rapidly changing industry. Our digital engagement platform provides waste operators with a future-ready solution to drive on-demand services, cut costs, and enhance agility.

A digital platform that improves engagement

Streamline and manage all types of information exchange to work productively with customers, suppliers, and subcontractors. With on-demand services to increase customer satisfaction and automated processes to improve partner relationships, our Digital Engagement platform provides the tools to transform how you work with others.

Connect with customers

Digitize your business to connect with customers, enabling them to book collections online and order waste services with ease. With our seamless digital platform, waste operators are equipped to service customers through emerging digital channels including social media or digital assistants. Helping you build stronger customer relationships at a lower cost than traditional call centres.

Co-operate with partners

Manage your procurement process to streamline and simplify subcontracting. The Digital Engagement platform makes it easy to work with new subcontractors, automating onboarding to ensure compliance and reduce prices. With an open document standard, waste service providers can accept all ticket types, transfer jobs between systems, and automate confirmations for enhanced efficiency.

Benefits

• Increased Efficiency: By digitizing and automating engagement processes, the software reduces administrative tasks and frees up resources for more strategic activities.
• Cost Reduction: Minimizes operational costs by reducing call center traffic, subcontracting costs, and invoice processing expenses.
• Improved Customer Satisfaction: Enhances the customer experience by providing convenient self-service options and reducing response times.
• Enhanced Partner Relationships: Streamlines interactions with partners and subcontractors, ensuring timely and accurate communication.
• Future-Ready Solution: Adapts to the rapidly changing industry landscape, providing businesses with the tools they need to stay competitive.