Elevate Quality Monitoring With Screen Recording

Empower contact center managers with a comprehensive understanding of every customer-agent interaction. Identify coaching opportunities and gaps in agent workflows while streamlining the agent experience & improving customer satisfaction.

Complete Visibility Into Contact Center Operations

Identify Process Inefficiencies

Reduce average handle time by using screen recording to resolve bottlenecks, streamline workflows, and uncover missing resources.

Ensure Regulatory Compliance

Confirm process adherence and ensure agents are following company best practices.

Optimize Training & Coaching

Give managers the insights they need to find out where agents are struggling and create personalized coaching plans to help them improve.

Detect Fraudulent Activities

Proactively monitor agent interactions for any suspicious activity. Easily review recordings to double-check flagged interactions, identify patterns of fraudulent behavior, and gather irrefutable evidence for compliance.

Power Your QA With The Most Advanced Call Center Screen Recording Solution

Next Level QA

Enables managers to conduct deeper and more comprehensive quality assessments by reviewing agents’ screen activities, easily searchable through AI-enabled tags like customer frustration, returns, escalations, and more.

Omni-Channel Recording

Capture voice and chat interactions in one place, giving QA a transparent view of how agents operate across channels. Use that information to identify areas of improvement, streamline processes, and strengthen customer experiences.

State-Of-The-Art Redaction

Automatically detect and redact sensitive data—such as credit card numbers and PII—through a combination of pattern recognition and context-aware logic, with 90%+ accuracy.

Smart Recording Mechanism

Automatically start and stop recordings based on call/chat triggers when using supported telephony or chat integrations like AWS, Twilio, or Salesforce. Capture multiple screens and post-conversation wrap-up time to gain a comprehensive overview of agent activities.

Monitor Agent Activity

Gain real-time visibility into screen recording coverage and agent activity (login & logout) status. Know when an agent was last active, spot gaps in coverage, and take action before it impacts CX.