Overview

8x8 for Microsoft Teams is a comprehensive solution that integrates 8x8's advanced telephony and contact center services directly into Microsoft Teams. This integration enables users to make and receive public switched telephone network (PSTN) calls, manage customer interactions, and access detailed analytics—all within the familiar Teams interface. By leveraging 8x8's global voice services, organizations can ensure high-quality, reliable communication across various regions. This seamless integration enhances collaboration and streamlines communication workflows, providing a unified platform for both internal and external interactions.

Features and Capabilities

• Direct Routing Integration: Seamlessly connects Microsoft Teams with 8x8's telephony services, allowing users to make and receive PSTN calls directly within Teams.
• Global Voice Services: Offers high-quality, reliable voice services across multiple countries, ensuring consistent communication experiences worldwide.
• Contact Center Integration: Empowers contact center agents to manage customer interactions through Teams, providing tools to capture call details and track key metrics.
• Advanced Analytics: Provides comprehensive analytics on call quality, performance metrics, activity history, call recordings, and speech analytics, enabling data-driven decision-making.
• Unified Communication Platform: Combines voice, video conferencing, team messaging, and contact center functionalities into a single platform, streamlining communication workflows.
• Business Messaging: Allows users to send and receive SMS texts, MMS messages, and faxes directly from Teams using their 8x8 business number.
• Call Management: Enables users to view or listen to business or group voicemails and manage call settings without IT intervention.
• Integration with Business Applications: Supports integration with over 40 business applications, including Salesforce and ServiceNow, enhancing productivity and collaboration.