Fully automated QA that you can trust powered by QA-GPT

Generative AI that auto-scores 100% of your organization’s interactions on every channel (call, chat, or email) at near 100% accuracy for 100% of your conversations. Level AI powers over a million manual QA and a hundred million Auto-QA interactions every year! Elevate your QA game today with next-level AI!

Your Sales Playbook, Powered by AI Precision

Convert more sales calls and create upsell opportunities by identifying ideal conversion behavior with Level AI’s Auto QA Sales Library. Quantify your team’s performance, refine objection-handling tactics, and turn every customer interaction into a revenue growth engine

First-of-its kind Auto-QA

Breaking the frontier of what’s possible with AI, QA-GPT automates the scoring of even the most difficult and subjective criteria of your scorecard with near human accuracy. Automate near 100% of your QA efforts with QA-GPT

Scale quality assurance like never before

⭐ 100% Coverage ⭐ 100% Automation ⭐ 100% Trusted QA-GPT delivers transparent scores with supporting evidence and reasoning for every conversation.

Elevate the Customer Experience effortlessly

Raise the bar of customer service and resolution by automatically detecting points of frustration, zeroing in on meaningful customer feedback, and creating a positive improvement loop.

The Most Comprehensive QA Automation Platform

Auto Evaluate To Your Unique Evaluation Criteria

Level AI’s revolutionary QA-GPT model, will auto-score customer interactions against your organization’s existing scorecards, with no integration effort! Don’t have a scorecard? Creating a rubric is as simple as just typing your evaluation questions.

Automate Near 100% Of Your QA With Generative AI

QA-GPT uses a proprietary LLM trained on your contact center data to evaluate over 80% of standards and metrics that scorecards cover. It understands entire conversations rather than matching keywords and phrases to score on even the most subjective of questions with near 100% accuracy.

10x Faster Manual And Hybrid Conversation Reviews

In addition to automated QA, each conversation has a separate “manual review” section. Manual evaluations are streamlined with labeled timestamps and QA-GPT’s suggestions. QA-GPT suggests answers to scorecard questions along with supporting evidence and reasoning, saving QA managers time without sacrificing accuracy.

Monitor Agent, Team & Contact Center Performance

Agents have the ability to drill down into the scores of any scorecard to learn what to improve simply by accessing their pre-built individual performance dashboards. Similarly, QA managers can see trends, track process adherence, identify gaps, and drill all the way down to a particular conversation they’d like to review.